Privacy Policy
1. Introduction
ZekiPay provides a platform that helps accept, collect, and manage payments through bill payment services, QR payments, and API integrations. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website or use our Services.
By using ZekiPay, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our Services.
2. Information We Collect
2.1 Information You Provide
- Name, email address, and phone number
- Account login credentials
- Billing and payment details, including consumer numbers, amounts, and transaction references
- Banking and settlement account information
- Messages or details submitted through contact, affiliate, or inquiry forms
2.2 Information Collected Automatically
- IP address, browser type, and device information
- Pages visited, features used, and general usage patterns
- Cookies and similar tracking technologies
2.3 Information from Third Parties
- Payment and banking partners involved in processing transactions
- Verification providers, where applicable
3. How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain our Services
- Process and confirm payments and transactions
- Match payments to the correct bill or account
- Respond to inquiries and support requests
- Send transaction confirmations, receipts, and status updates
- Send updates about new features or payment tips (only where subscribed)
- Detect, prevent, and investigate fraud or unauthorized activity
- Comply with applicable laws and regulations
4. How We Share Your Information
We do not sell your personal information. We may share information with:
- Payment and banking partners to complete transactions
- Service providers who support our platform (hosting, analytics, support), under confidentiality obligations
- Regulators or law enforcement, where required by law
- A successor entity in the event of a merger, acquisition, or business transfer
5. Data Security
We use reasonable technical and organizational measures to protect your information, including secure data transmission, access controls, and monitoring for suspicious activity. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your information for as long as necessary to provide our Services, maintain accurate transaction records, meet legal and regulatory requirements, and resolve any disputes.
7. Your Rights and Choices
You may:
- Request access to the information we hold about you
- Ask us to correct inaccurate information
- Request deletion of your account, subject to legal record-keeping requirements
- Unsubscribe from marketing emails at any time
To exercise these rights, contact us at help@zekipay.com.
8. Cookies
We use cookies to keep you logged in, remember preferences, and understand how our Services are used. You can manage cookie settings through your browser.
9. Children's Privacy
Our Services are not directed at children, and we do not knowingly collect personal information from minors.
10. Third-Party Links
Our website may reference or link to third-party partners. Their own privacy policies govern how they handle your information.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Continued use of ZekiPay after changes take effect constitutes acceptance of the revised policy.
12. Contact Us
ZekiPay
Email: help@zekipay.com
Phone: +92 333 832-2151
Address: Kickstart Building, 199 Korang Road, I-10/3, Islamabad Capital Territory